Privacy policy

Last Updated: July 2, 2026

Neura Blooms LLC ("Company," "we," "us," or "our"), operating as Nurvaia (shopnurvaia.com), respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shopnurvaia.com (the "Site"), or make a purchase from us. Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site.

Personal Information You Provide to Us

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment processor — we do not store full credit card numbers)
  • Any other information you choose to provide

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on those pages
  • Referring website
  • General location data (city/region level)

Information from Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate our Site, remember your preferences, and understand how visitors interact with our Site and marketing. This includes tools such as the Meta (Facebook/Instagram) Pixel, Google Analytics, and similar advertising and analytics services, which help us measure ad performance and show you relevant ads on other platforms.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment processing
  • Create and manage your account
  • Communicate with you about your order, including confirmations, shipping updates, and customer support
  • Send marketing communications, promotions, and product updates (you may opt out at any time)
  • Manage and administer subscription orders, including billing and renewal reminders
  • Improve our Site, products, and customer experience
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping/logistics (including our third-party logistics provider), email marketing, customer support, and website hosting (e.g., Shopify).

Advertising Partners

Platforms such as Meta (Facebook/Instagram) and TikTok, to deliver and measure the performance of advertising, including retargeting.

Legal and Safety Purposes

When required to comply with a legal obligation, protect our rights, or investigate fraud or security issues.

Business Transfers

In connection with a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

4. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Request a copy of your information in a portable format

To exercise any of these rights, contact us at support@shopnurvaia.com. We will respond within the timeframe required by applicable law.

California Residents (CCPA/CPRA): California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights.

European Residents (GDPR): If you are located in the European Economic Area or UK, you have rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing of, and port your personal data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or legal requirements).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Neura Blooms LLC d/b/a Nurvaia 731 N US Highway 17-92, Suite 102, Unit 535 Longwood, FL 32750, United States

Email: support@shopnurvaia.com

Phone: +1 (716) 301-3434